Bank of Scotland Plc

Financial Ombudsman decision DRN-4433842 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Miss M complained because Bank of Scotland plc, trading as Halifax, refused to refund her for two cash withdrawals which she said she didn’t make.Unauthorised transaction

Halifax then closed Miss M’s account.Account closed or refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4433842.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.