Target Servicing Limited

Financial Ombudsman decision DRN-4408883 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Aug 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

delays with Target Servicing Limited when he needed a Deed of Postponement for his Help to Buy (“HTB”) loanMortgage administration

complaint is about customer service failings and delaysService failure

Rules cited

FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4408883.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.