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The Royal Bank of Scotland Plc
Financial Ombudsman decision DRN-4348727 Not upheld
Not upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Thu Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Charges and fees
In the Ombudsman’s words
RBS incorrectly applied a restriction to P’s accountFunds blocked or frozen
RBS refunded charges that it applied for unpaid itemsCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4348727.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.