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Bank of Scotland Plc
Financial Ombudsman decision DRN-4343619 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Halifax declined the porting application in light of the valuation report. Mr R and Mrs R continued with the sale of their property and had to pay an ERCCharges and fees
The complaint Mr R and Mrs R complain that Bank of Scotland plc trading as Halifax (Halifax) unfairly turned down their application to port their mortgage to their chosen property.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4343619.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.