Barclays Bank Plc
Financial Ombudsman decision DRN-4332022 Upheld
Upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Mon Aug 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
They’d like the product fee and early repayment charge (ERC) refundedCharges and fees
didn’t allow them to cancel a new interest rate product for their buy to let mortgage during the cooling off periodMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4332022.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.