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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-4320218 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

The account was ultimately closed on 21 December 2022 with immediate effect but the funds were not released to Mr A.Account closed or refused

The Co-op was acting within its legal and regulatory obligations and in line with its terms and conditions when it blocked and closed the account with immediate effect.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4320218.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.