PrePay Technologies Limited

Financial Ombudsman decision DRN-4274034 Upheld

Upheldoutcome, as published by the Ombudsman

£866redress stated in the decision

Mon Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

£2,000 was transferred to S’ account without her knowledgeUnauthorised transaction

Tide wrote to S to say they would be closing the account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4274034.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.