Madison CF UK Limited

Financial Ombudsman decision DRN-4250492 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr M complains that Madison CF UK Limited (trading as 118 118 Money) has unreasonably held him liable for transactions he says he didn’t make.Unauthorised transaction

They also said that Mr M would no longer have use of the account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4250492.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.