Barclays Bank Plc
Financial Ombudsman decision DRN-4189079 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Apr 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Following its review, Barclays decided to close Mr Y’s accounts immediately.Account closed or refused
Barclays blocked Mr Y’s accounts – which meant Mr Y couldn’t access any money in the accounts.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4189079.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.