Capital Home Loans Limited

Financial Ombudsman decision DRN-4078813 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Identity checks and access

In the Ombudsman’s words

requested information from them when they were wishing to make lump sum overpayments to their mortgage accountMortgage administration

Capital asked questions about the source of the funds for the payment and also about their income and employmentIdentity checks and access

Rules cited

Money Laundering Regulations 2017, Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4078813.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.