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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-4036010 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

Instead, Co-op applied charges to Mr F’s credit card then wrote to him to say the card would be defaulted.Charges and fees

Mr F complains The Co-operative Bank Plc (Co-op) allowed a declined payment to leave his account.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4036010.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.