PrePay Technologies Limited

Financial Ombudsman decision DRN-4032682 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

PPS acted in line with their internal procedures when the transactions failed due to fraud regulationsUnauthorised transaction

blocked his attempted payments, locked him out of his online accountFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4032682.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.