Madison CF UK Limited

Financial Ombudsman decision DRN-4025548 Not upheld

Not upheldoutcome, as published by the Ombudsman

£110redress stated in the decision

Tue Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

Miss S complains that Madison CF UK Limited trading as 118 118 Money closed her account without explanation.Account closed or refused

Miss S has told us that she is owed money (£109.96) for a refund she received from a dispute she raised with a merchant I will refer to as F.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4025548.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.