National Westminster Bank Plc

Financial Ombudsman decision DRN-4018175 Upheld

Upheldoutcome, as published by the Ombudsman

£348redress stated in the decision

Mon Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

On 9 August 2021 NatWest sent Y notice that it was closing its account with immediate effect.Account closed or refused

Y’s account was restricted by NatWest on 17 February 2021 meaning it couldn’t use the account or access the money contained within it.Funds blocked or frozen

NatWest also charged missed payment fees throughout the period the account was blocked as Y’s regular payments couldn’t debit.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4018175.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.