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Starling Bank Limited
Financial Ombudsman decision DRN-4001296 Upheld
Upheldoutcome, as published by the Ombudsman
£880redress stated in the decision
Fri Mar 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Charges and fees, Payment delayed or failed
In the Ombudsman’s words
closing its business current accountAccount closed or refused
Starling blocked H’s business current accountFunds blocked or frozen
they shouldn’t have continued to charge H a subscription feeCharges and fees
Starling caused delays when sending H a refundPayment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4001296.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.