Barclays Bank Plc
Financial Ombudsman decision DRN-3983128 Upheld
Upheldoutcome, as published by the Ombudsman
£10,000redress stated in the decision
Tue Feb 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Card dispute or chargeback
In the Ombudsman’s words
I thought it would be fair and reasonable that Barclays refunded any interest, fees or charges associated with the £10,000 transactionCharges and fees
Mr F sought to dispute the £10,000 payment with Barclays in late February 2021.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3983128.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.