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Financial Ombudsman decision DRN-3928470 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£1,429redress stated in the decision

Wed May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Service failure

In the Ombudsman’s words

blocked and later closed his accountAccount closed or refused

blocked access to itFunds blocked or frozen

excessive and concerning delayService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3928470.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.