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PayrNet Limited
Legal entity: PayrNet Limited
FCA register status: Registered — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 09883437, incorporated November 2015
105banking decisions
70.5%uphold rate
31not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Funds blocked or frozen | 47 | 37 | 78.7% |
| Account closed or refused | 34 | 23 | 67.6% |
| Unauthorised transaction | 24 | 22 | 91.7% |
| APP scam refund refused | 19 | 5 | 26.3% |
| Payment delayed or failed | 13 | 12 | 92.3% |
| Complaint handling | 11 | 11 | 100.0% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H2 | 26.3% | — | — | 57 |
| FOS | 2025-H1 | 23.7% | — | — | 47 |
| FOS | 2023-H1 | 46.5% | — | — | 60 |
| FOS | 2022-H2 | 54.7% | — | — | 96 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.