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Financial Ombudsman decision DRN-3880271 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Feb 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Pockit closed Miss G’s account on 6 August 2021 and unbeknown to Miss G, attempted to return the money to source.Account closed or refused

Miss G’s account was blocked on 5 February 2021. From this date forward Miss G was unable to use her account or access the £100.26 that was contained in it.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3880271.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.