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WorldPay (UK) Limited
Financial Ombudsman decision DRN-3865046 Not upheld
Not upheldoutcome, as published by the Ombudsman
£20,000redress stated in the decision
Thu Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Card dispute or chargeback
In the Ombudsman’s words
WorldPay gave them 60 days’ notice that it was withdrawing their facilityAccount closed or refused
unfairly closed their account without giving them the opportunity to defend chargeback claims against themCard dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3865046.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.