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Santander UK Plc

Financial Ombudsman decision DRN-3850436 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

blocked and closed his accountAccount closed or refused

Mr T’s account was blocked for reviewFunds blocked or frozen

Mr T was also asked to show that he was entitled to the funds in the account. Mr T provided information to the bank in the form of tenancy agreements on 6 May 2021. On 7 May 2021 Mr T was allowed access to the funds in his account. Mr T collected the funds in his account on 18 May 2021. Mr T has said that the block on the account was very difficult as the money in the account didn’t belong to him, it was mostly money that he needed to forward to the landlords he worked with. Mr T said he was unhappy that Santander had charged him banking fees whilst his account was blocked, and he couldn’t use it.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3850436.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.