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Southern Pacific Mortgage Limited

Financial Ombudsman decision DRN-3781849 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr and Mrs W complain about fees that Southern Pacific Mortgage Limited (SPML) has added to their mortgage.Charges and fees

SPML set out its entitlement to do that in the mortgage terms it provided to Mr and Mrs W when they took out their mortgage, and in its tariff of charges which has been updated over the years.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3781849.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.