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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-3776270 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

The mortgage was repaid when Ms W arranged a mortgage with another lender. But Platform applied an ERC of more than £2,000.Charges and fees

The complaint Mr O and Ms W complain that The Co-Operative Bank Plc trading as Platform gave them a timeframe of five months to complete a transfer of equity.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3776270.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.