Bank of Scotland Plc

Financial Ombudsman decision DRN-3763639 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

I think it’s fair and reasonable to require Bank of Scotland to remove the legal costs applied to their accountCharges and fees

The complaint ... complain that Bank of Scotland plc treated them unfairly when the term of their interest only mortgage expired.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3763639.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.