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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN-3757679 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

and about fees and charges incurred on the mortgage account.Charges and fees

Mrs B has complained about the way The Royal Bank of Scotland Plc (RBS) has dealt with her property after taking possession actionMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3757679.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.