Clydesdale Bank Plc
Financial Ombudsman decision DRN-3752214 Upheld
Upheldoutcome, as published by the Ombudsman
£4,715redress stated in the decision
Fri Jan 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Card dispute or chargeback
In the Ombudsman’s words
If Virgin Money levied any interest and/or charges in connection with the sum from the point of reversal (which I understand to be 23 September 2020), these should also be refunded to Mrs DCharges and fees
Virgin Money is holding her liable to repay money it debited to her credit card account after leading her to believe a chargeback claim had been resolved in her favour.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3752214.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.