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Bank of Scotland Plc
Financial Ombudsman decision DRN-3609163 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
the sum of the cost of breaking the Live Swap would be crystallised into a new loan and debited to a hew loan account with interest accruing at 2.00% per annum over base rate (the ‘Break Costs’)Charges and fees
BOS prevented them from refinancing to another lender so that the bank could apply a cost ‘penalty’Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3609163.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.