Target Servicing Limited

Financial Ombudsman decision DRN-3594994 Upheld

Upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Fri Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Mortgage administration

In the Ombudsman’s words

Target did not initially respond. When it did, in August 2019, it told Mr T it was unable to provide him with a redemption figure.Payment delayed or failed

Mr T complains that Target Servicing Limited wouldn’t allow him to redeem his help to buy loanMortgage administration

Rules cited

FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3594994.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.