PayrNet Limited

Financial Ombudsman decision DRN-3519704 Upheld

Upheldoutcome, as published by the Ombudsman

£2,910redress stated in the decision

Wed Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Mr K has complained PayrNet Limited hasn’t refunded nearly £3,000 worth of transactions he didn’t authorise.Unauthorised transaction

Mr K has told us he’s had to pay account charges. Unfortunately, PayrNet hasn’t been able to provide any evidence of exactly what and why Mr K was charged.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3519704.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.