Target Servicing Limited

Financial Ombudsman decision DRN-3448776 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Miss N complains that Target Servicing Limited has treated her unfairly by asking her to repay overdue management fees charged to her help to buy loan.Charges and fees

Target says that, due to an administration error, Miss N’s signed direct debit instruction wasn’t set up when she took out the loan.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3448776.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.