PayrNet Limited

Financial Ombudsman decision DRN-3428138 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

PayrNet closed Ms D’s account on 19 August 2021 with immediate effectAccount closed or refused

PayrNet restricted the account to conduct a reviewFunds blocked or frozen

there has been approximately a two-month delayPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3428138.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.