Clydesdale Bank Plc
Financial Ombudsman decision DRN-3367131 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mrs O thinks this is unfair. In addition, Mrs O says she was told the ERC was only 1% of the repaid balance, when in fact it was 4%.Charges and fees
declined her request to port (transfer) her mortgage onto another propertyMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3367131.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.