Barclays Bank UK PLC

Financial Ombudsman decision DRN-3145845 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Mr F complains that Barclays Bank UK PLC blocked and closed his account.Account closed or refused

Whilst it conducted its review Barclays blocked his accounts. This meant he wasn’t able to access any funds.Funds blocked or frozen

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3145845.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.