Bank of Scotland Plc

Financial Ombudsman decision DRN-3094253 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Ms A complains that Bank of Scotland Plc won’t send her a full breakdown for the solicitor’s fees it applied to her mortgage.Charges and fees

Ms A has a mortgage with Bank of Scotland. On 11 February 2020, the bank applied solicitor’s costs of £540 to Ms A’s mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3094253.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.