Mortgage Express
Financial Ombudsman decision DRN-3091673 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
They also say they have been charged around £1,000 for each letter solicitors acting on ME’s behalf have sent to them.Charges and fees
Mr K and Mrs B complain about how Mortgage Express (ME) has dealt with their buy-to-let mortgages.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3091673.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.