PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-2898081 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

It then decided to permanently restrict Mr L’s access to the account.Account closed or refused

PayPal placed a block on the account in April 2020Funds blocked or frozen

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2898081.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.