Barclays Bank Plc
Financial Ombudsman decision DRN-2840031 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Barclays blocked E’s account and asked Mr O questions about the payment and several other payments. It says the payment was forced through using an authorisation code entered into the payment terminal.Unauthorised transaction
Barclays Bank Plc unfairly closed its merchant services account.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2840031.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.