Revolut Limited

Financial Ombudsman decision DRN-2698519 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Card dispute or chargeback

In the Ombudsman’s words

Mr O complains Revolut Ltd unfairly closed his accountAccount closed or refused

Revolut decided to review Mr O’s account and blocked him from accessing it.Funds blocked or frozen

failed to raise a chargeback for a purchase he made.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2698519.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.