Bank of Scotland Plc

Financial Ombudsman decision DRN-2649271 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Service failure

In the Ombudsman’s words

Mrs W complains that Bank of Scotland plc trading as Halifax blocked her account without warning and closed it.Account closed or refused

Her account had been suspended.Funds blocked or frozen

Halifax have accepted that it gave Mrs W poor customer service when she went into branch and spoke to staff on the phone.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2649271.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.