Revolut Limited

Financial Ombudsman decision DRN-2574310 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Mr G has also said that his messages were not answered on the chat. And he requested that his account be closed.Account closed or refused

Mr G complains that Revolut Ltd blocked his account without notice or reasons.Funds blocked or frozen

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2574310.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.