First Complete Limited

Financial Ombudsman decision DRN-2373987 Upheld

Upheldoutcome, as published by the Ombudsman

£1,358redress stated in the decision

Mon Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

PRIMIS said it had already refunded the £399 broker fee Mr P paidCharges and fees

The complaint Mr P and Mrs S complain First Complete Ltd trading as PRIMIS (‘PRIMIS’) made errors when they applied to re-mortgage a property, causing delays, distress and financial loss.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2373987.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.