Firms ›
First Complete Limited
Legal entity: First Complete Limited
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 05416236, incorporated April 2005
37banking decisions
45.9%uphold rate
20not upheld
Beyond banking
The figures above cover this firm’s banking, credit and mortgage decisions only. The Ombudsman also decided complaints about it in other sectors, which behave differently and are kept separate rather than averaged in.
| Sector | Decisions | Uphold rate |
|---|---|---|
| Banking, credit and mortgages — shown above | 37 | 45.9% |
| Insurance (excluding PPI) | 17 | — |
| Investments and pensions | 9 | — |
| Payment protection insurance | 4 | — |
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Product mis-sold | 18 | 3 | 16.7% |
| Mortgage administration | 17 | 13 | 76.5% |
| Service failure | 10 | 9 | 90.0% |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.