TSB Bank plc

Financial Ombudsman decision DRN-2294627 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Mr and Mrs S complain TSB Bank Plc unfairly blocked and later closed their joint account without telling them why.Account closed or refused

TSB decided to block access to the accounts, including the joint account in late 2019.Funds blocked or frozen

Rules cited

FCA DISP (Dispute Resolution), FCA BCOBS (Banking Conduct of Business)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2294627.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.