Bank of Scotland Plc

Financial Ombudsman decision DRN-2255678 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Miss C complains that Lloyds Bank PLC (Lloyds) closed her business bank accountAccount closed or refused

Miss C says she received a letter from Lloyds on 29 June 2019, explaining that her business account would be closed in 65 days’ time. And that, when she checked her business account, it had already been blocked.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2255678.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.