PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-2199854 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

Mr M says that transactions carried out on his PayPal account between 8th and 14th April 2020 were not made by him.Unauthorised transaction

He also complains it has restricted his access to the account.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2199854.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.