Zempler Bank Limited

Financial Ombudsman decision DRN-2176121 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Sat Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Charges and fees, Complaint handling

In the Ombudsman’s words

Mr G requested to close his account, which Cashplus didn’t doAccount closed or refused

blocked his card twice within a short period of time due to suspected fraudFunds blocked or frozen

refund any fees that have been applied to the account since Mr G’s first request to close it in July 2019Charges and fees

Cashplus has offered poor service and communication throughoutComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2176121.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.