Bank of Scotland Plc

Financial Ombudsman decision DRN-2042265 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Miss O authorised the payment and it had no choice but to authorise the payment and couldn’t cancel itUnauthorised transaction

Halifax can close an account by giving 60 days notice in writingAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2042265.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.