Barclays Bank Plc
Financial Ombudsman decision DRN-2005521 Upheld
Upheldoutcome, as published by the Ombudsman
£423redress stated in the decision
Thu Aug 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Card dispute or chargeback
In the Ombudsman’s words
refund any charges and interest that have been debited to Miss X’s account that wouldn’t have arisen if the account hadn’t been re-debitedCharges and fees
Miss X complains that Barclays Bank UK plc didn’t deal with her chargeback request properlyCard dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2005521.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.