Bank of Scotland Plc

Financial Ombudsman decision DRN-1845510 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

The complaint Mr I is unhappy Bank of Scotland Plc (trading as Halifax) blocked his current account during the 60 days’ notice to close period.Account closed or refused

The letter went onto explain that his accounts had been blocked in the meantime, so he would need to make arrangements for any existing debits or credits, as these wouldn’t be allowed.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1845510.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.