Barclays Bank Plc
Financial Ombudsman decision DRN9977371 Upheld
Upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Mon Sep 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
Barclays apologised, but said Mrs S failed to show the mortgage was affordable for her so it couldn’t be transferred into her sole name.Mortgage administration
Mrs S complains that Barclays Bank Plc is unfairly and unreasonably demanding she pays the mortgage in full immediately following the death of her husband.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9977371.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.